Failed email issues

Reasons and solutions to failed email issues

In the action center located on the "Overview" page, there will be a notification to Curacubby admins if parents have not received their emailed invoice notifications. 

If there are parents identified who have not received the notification please see the common issues below:

  1. Please verify the email address on file is not a placeholder email (no-account)
  2. Please verify there are no common/clearly identifiable typos within the email address (

Reasons emails have failed:

  1. The parent has marked Curacubby as SPAM
  2. The parent's mail server (Hotmail) has blocked Curacubby's mail traffic


  1. Update the email address on file
  2. Use an alternate email address
  3. Add "" to your contact list