Student & Parent Accounts
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      3. Student & Parent Accounts

      Failed email issues

      Reasons and solutions to failed email issues

      In the action center located on the "Overview" page, there will be a notification to Curacubby admins if parents have not received their emailed invoice notifications. 

      If there are parents identified who have not received the notification please see the common issues below:

      1. Please verify the email address on file is not a placeholder email (no-account)
      2. Please verify there are no common/clearly identifiable typos within the email address (@gmial.com)

      Reasons emails have failed:

      1. The parent has marked Curacubby as SPAM
      2. The parent's mail server (Hotmail) has blocked Curacubby's mail traffic

      Solutions:

      1. Update the email address on file
      2. Use an alternate email address
      3. Add "notifications@curacubby.com" to your contact list